Structured Negotiations

Structured negotiations are a collaborative, non-litigious method of resolving accessibility issues. Rather than pursuing legal action, parties, such as disability advocates and public or private organizations, engage in a structured process of dialogue and cooperation to find practical solutions.

This method is commonly used in the U.S., notably by disability rights lawyer Lainey Feingold, but the concept is gaining relevance in Germany and Europe as well. It emphasizes mutual respect, confidentiality, and shared goals rather than confrontation.

Key Benefits:

• Avoids the cost, time, and conflict of legal proceedings
• Builds long-term trust between stakeholders
• Leads to sustainable and user-centered accessibility improvements
• Encourages organizational learning and inclusive practices

When Is It Used?

Structured negotiations are often applied when accessibility gaps are identified in:

• Digital services or websites
• Public transportation systems
• Financial and retail environments
• Educational institutions

It is particularly valuable where legal pressure exists but all parties are open to working together constructively.