RELIABLE SUPPORT SERVICES
FOR TYPO3 WEBSITES
Do you have a TYPO3 website that needs to be always accessible and never go down? Is your website crucial to your business success? Do you have a large team that needs to easily add and update content on a daily basis? Is keeping your data and systems secure a top priority for you? Are you looking for a reliable agency that is available to help you and your team 24/7?
Our TYPO3 service and support contract offer you the necessary support and care for your website. Keeping your TYPO3 website updated with the latest version runs smoothly, and is protected from security threats. Monitoring continuously helps in maintaining the performance of your website. Potential problems and security gaps can be identified and solved quickly. Regular updates and maintenance close all security gaps and increase data security.
Our support services help both TYPO3 editor support and technical assistance. We work closely with our clients to determine the ideal level of support required, ensuring a smooth collaboration.
REASONS WHY TYPO3 SUPPORT IS
GOOD FOR YOUR WEBSITES
Ontime
Site Audit
Like a checkup at the doctor, a regular audit gives your website a thorough examination. This helps catch any problems early on, before they cause bigger issues.
Auto
Monitoring
Keeping an eye on how your site is performing helps ensure it's running smoothly. Regular monitoring of websites keeps website performance up and prevents any possible downtime.
Performance
Optimization
Our experts can fine-tune your website for speed and reliability. This can make it run faster, load better, and be more user-friendly.
Minor
Updates
Minor TYPO3 updates are important for keeping your website secure and compatible with the latest versions. It's like keeping your website up-to-date.
Data
Backups
Having regular backups of your website's data is crucial. It's like having a safety net in case anything unexpected happens.
Ongoing
Maintenance
Taking care of your website is an ongoing process. A support service can handle those routine tasks so you can focus on other things.
OUR SUPPORT CONTRACT
With our Service Level Agreements (SLA) you secure fixed hourly support service at a cost-effective price with guaranteed response times.
20+ Current Support Contracts
13+ Years Of Experience
20+ TYPO3 Developers
Service Hours
Service & Support Time
08:00 AM (CET) to 16:00 PM (CET)
Support
Realtime Action
Analysis of the Problem
Estimation of the Cost
Resource Available
24 Hours
(1 Working day)
Resolve Time
Bug/Issue fixing
QA/Testing
72hours
(3 Working day)
*Depending On the Task
Updates
TYPO3 Security Updates
Backup (code & database)
Within minor version
Update TYPO3 Core
Downtime maximum 2 Hours
QA/Testing
Instant Recovery
Every Month
Monitoring TYPO3
TYPO3 Health Checkup
Check Error Logs
Check Uptime & Availability
Check TYPO3 Report
Check TYPO3 Admin Tools
Every Month
Backup Services
Backup Service - Auto Backup
TYPO3 Core
Database
Extensions
Instant Recovery
Every Month
Compatibility Report
Cross-Browser Compatibility
Chrome: latest and 2nd latest version
Firefox: latest and 2nd latest version
Edge: latest and 2nd latest version
Safari: latest and 2nd latest version
4 Times / Year
Cross-Devices Compatibility
Mobiles: panel and landscape format
Tablets: panel and landscape format
4 Times / Year
Communication
Ticketing System
Included
Skype Support
Included*
*during Service Hours
Reporting
Monthly Activity Report
Every Month
FAQ's
Active Support: We provide prompt assistance for any issues you encounter with your TYPO3 website.
Website Downtime Support: We prioritize resolving downtime issues swiftly to minimize disruption.
Instant Bug Fixing: Our team promptly identifies and fixes bugs that arise.
QA & Quick Fixes: We conduct regular Quality Assurance checks and implement necessary fixes.
Extension & Database Errors: We address errors related to extensions and databases.
TYPO3 Theme Changes: We assist with implementing theme modifications as needed.
Security Upgrades: We ensure your TYPO3 installation is updated with the latest security patches.
TYPO3 Advice & Troubleshooting: We offer guidance and support for troubleshooting TYPO3-related problems.
- Share us your website details
- We will analyse your website
- Share you contract and quick start
- The support contract starts at the time agreed and has a minimum contract term of one month.
- The contract is automatically renewed for a further month each month.
Yes, we support the TYPO3 versions starting from v8 to v12. Please inquire about specific version compatibility.
We proactively apply the latest security updates and patches to your TYPO3 installation to ensure optimal website protection.
While we provide general guidance for third-party extensions, in-depth support may require contacting the extension developer directly.